Refund policy

Returns Policy 

As a small, locally-owned business, we deeply value each and every one of you! While we operate with different constraints than large retail chains, we are committed to your satisfaction and strive to provide fair and reasonable return options. We appreciate your understanding of our policy, which helps us maintain the best quality and competitive prices while continuing to serve our community. Our policy may evolve as we grow so we thank you for your understanding as we launch our brand!

Return Timeframes & Refund Options:

  • Days 1-15: Cash Refund with Processing Fee

    • Items returned within 15 days of purchase are eligible for a refund to your original payment method

    • A $5.00 processing fee will be deducted from your refund amount

  • Days 16-30: Store Credit with Processing Fee

    • Items returned between 16-30 days after purchase will receive store credit for the full purchase amount

    • A $5.00 processing fee will be deducted from the store credit value

    • Store credit has no expiration date and can be used for any future purchases

  • After 30 Days: No Returns

    • Items cannot be returned or exchanged after 30 days from purchase date

Return Requirements

All returned items must meet the following conditions:

  • Original receipt or proof of purchase required

  • Items must be in new, unused condition with all original tags and packaging

  • Items must be free from damage, wear, or alteration

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Final sale or clearance items (marked as such at time of purchase)

  • Custom or personalized products

  • Gift cards

Return Process 

  1. Request a return label and we will email one to you.

  2. Items will be inspected to verify condition and eligibility.

  3. Processing time: 1-2 business days for credit card refunds, immediate for cash/store credit.

Special Circumstances

  • Defective items: Full refund or exchange regardless of timeframe, no fees

  • Holiday purchases: Extended return period through January 31st (same fee structure applies)

Questions?

Contact our customer service team for any questions or concerns.